7-day money-back guarantee
If you are not satisfied with your Love Lit pack, contact us within 7 days of purchase for a full refund. Email [email protected] with your account email and order details.
Digital goods
Because our product is delivered digitally (AI-generated image files and printable downloads), refunds may be declined if you have already downloaded the majority of your pack or if we detect abuse of our regeneration or download limits.
Test payments
During closed testing, checkout may use a payment simulation with no charge. Refund requests for test purchases are not applicable.
Chargebacks
Please contact us before initiating a chargeback so we can resolve your issue. Unwarranted chargebacks may result in account suspension.
Processing time
Approved refunds are processed within 5–10 business days to your original payment method once live payments (Creem) are enabled.